Case studies
Manufacturing sector
Our client sells a range of products from chemical sprayers and buffing kits, to in-car pet carriers. They trade with the commercial sectors and have recently diversified into retail. Initially, the company used Smart FX because of the competitive prices we offered. They have benefited from the added value of seeing the rates online, the user-friendly nature of the platform and excellent customer service.
They often buy and sell currency at weekends and out of hours. Therefore, having a 24-hour facility is important, as is the ability to buy and trade in multiple currencies. A spokeswoman commented: "I have found that the service is much more personal here than using the bank and any other brokers we have used previously."
Education sector
Our client is a ski instructor school in Fife and pay for courses for students all over Europe.
Their main concern was improving the service they had been receiving from their bank, particularly having access to a dedicated account manager. We have particularly helped them in booking forward contracts for hotels, thereby hedging against any adverse movements in the currency markets. They also make regular spot deals using Smart FX, where all of the companies that they need to pay are templated. So booking trades and paying the currency away often take but a few minutes.
This combination of excellent service and support and the efficiency of Smart FX has saved the company approximately £20,000 over the course of a year.