How long do transfers take?
Transfer times are subject to global settlement restrictions as well as local banking procedures and therefore very often depend on when we receive your funds. Most commonly we deal for 'Spot' which results in you, or your recipients receiving the purchased currency, 48 hours after we have transacted on your behalf.
We are experienced in settling on a same day basis, right through to delivery up to one year forward. Simply put - we can move as fast as you can!
How do I open a Smart FX Trading Facility?
Our Trading Agreement and Compliance Form needs to be completed and we will go through this with you to clarify our operations and your willingness to proceed. You will the need to provide us with some personal identification documents in line with the UK Money Laundering regulations. For companies we require a copy of the Certificate of Incorporation (and a VAT certificate where appropriate).
Once the above documentation has been received and checked, we will contact you to confirm your trading facility is open and provide you with link to download the Smart FX software.
Is my money safe?
Upon settlement of your contract, your funds will be held on a secure Client Transaction Account at our bankers, Lloyds TSB Bank PLC. All of our counter parties are FSA (Financial Services Authority) regulated and we deal strictly on a non-speculative basis ensuring security of client funds and protection against unexpected market movement.
Global Reach Partners Ltd is a registered MSB (Money Services Business) and is in turn, regulated by Her Majesty’s Revenues and Customs. We act in accordance with the UK Money Laundering regulations and have an unblemished 5 year history in transactional settlement.
How secure is Smart FX?
We use the latest encryption technology available to ensure our site is entirely secure giving you complete peace of mind. Security is paramount to us at Smart FX and no details are passed on to third parties.
Who do I contact for technical support?
You have a dedicated support team available for any technical issues that you are experiencing.
We will work along side your business to make sure Smart FX is working correctly and completely hassle free.
Call 020 7743 7000
How many users can I register?
You can register as many users as necessary.
I am a registered user and I've forgotten my password. How do I reset it?
You can reset your password by contact any of the Smart FX team. There is also a password management tool within Smart FX that enables you to change the password on your account immediately. For more information email us at info@smart-fx.net
